Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Our online store offers free shipping, flat rate per order, and weight-based shipping. Each vendor on the site has their own shipping policy. If you have any questions, you can contact the vendor directly or our customer service department.

Which payment methods are accepted in the Online Shop?

We accept Visa, PayPal, Stripe, Mastercard & Cash On Delivery.

How long will delivery take?

Standard shipping usually takes 7-10 business days. Our website offers other shipping methods, if products need to be expedited or if they need to be shipped internationally.

How secure is shopping in the Online Shop? Is my data protected?

We are constantly updating our internal security procedures and enhancing our website to meet the latest and most stringent internet security standards. As an additional level of security, we do not retain or store your credit card information on our servers once your transaction is completed. We even go the extra step of employing McAfee Secure Certification, a 3rd party service which tests and certifies the website security every day to ensure maximum protection from theft and fraud. All of these measures are employed for one goal, and one goal only – keeping all of your personal information completely safe and secure.

What exactly happens after ordering?

We’ll process your order within 24 hours and send you an email confirming your purchase.

Do I receive an invoice for my order?

An invoice for your order will be issued only after payment is received. For orders paid by credit card or direct debit from your bank account (electronic debit or online wire transfer), we will issue an invoice immediately. For orders paid by wire transfer or check, you will first receive an order confirmation, and the invoice will be issued after payment is received. In any case, we will automatically e-mail your invoice or order confirmation to your billing address.

Send us an email

We’re always happy to hear from you! If you have questions about your order, our products, or just want to give us feedback on our site, please send an email, call us, or write a letter.

Our goal is to respond to all emails within 24 hours.