Frequently Asked Questions

Please read our FAQ before sending us a message.

Who should I contact if I have questions about ingredients?

You can contact our Customer Service Team email (customerservice@store.thecompleteherbalguide.com) with questions regarding our products. However, we cannot recommend products for particular ailments nor can we advise on mixing supplements.

Do you manufacture your products in your facilities?

No. We are a distribution center. The products on our website, are manufactured by third party vendors.

The product I want has changed in price. Can I get it for the same price I paid for it last time?

We do not give rain checks for coupons, sales, old pricing, etc. All of our prices are subject to change at any time.

The product I want to purchase is currently “Out of Stock”. Do you know when it’s coming back?

Unfortunately, we do not have an exact date on when a product is going to be back in stock. However, you can always provide your email address to be notified when the product is available. Note that providing your email address for out of stock products will not register you for our promotional emails.

How secure is shopping in the Online Shop? Is my data protected?

We are constantly updating our internal security procedures and enhancing our website to meet the latest and most stringent internet security standards. As an additional level of security, we do not retain or store your credit card information on our servers once your transaction is completed. We even go the extra step of employing McAfee Secure Certification, a 3rd party service which tests and certifies the website security every day to ensure maximum protection from theft and fraud. All of these measures are employed for one goal, and one goal only – keeping all of your personal information completely safe and secure.

What exactly happens after ordering?

We’ll process your order within 24 hours and send you an email confirming your purchase.

How quickly will my email be answered?

Emails are answered in the order received, within 24 hours of receipt, during business days.

Send us an email

We’re always happy to hear from you! If you have questions about your order, our products, or just want to give us feedback on our site, please send an email, call us, or write a letter.

Our goal is to respond to all emails within 24 hours.